Return, Refunds and Exchange
We want you to be satisfied with everything you purchase from our e-commerce fashion website. If you are dissatisfied with your purchase, our straightforward returns and refunds policy is here to assist you. Please carefully review the following policy before initiating a return or refund request:
You may request a return within 48 hours of order receipt. Please email us at email@example.com within 48 hours of receiving the product with the order number and the reason for the return.
The item must be returned in its original, unused condition with all tags, packaging, and receipts still attached. The returned item must not be broken, dirty, or altered in any way. Your return request will be processed once we receive the item and it passes quality control (QC)..
If your return request is approved, we will initiate the refund process within five to seven business days..
Refunds are issued using the same payment method as the original transaction. Refunds will only be issued if the returned item passes our quality control checks. When the product is returned and passes the quality control checks, refunds will be processed within 5-7 business days.
We will only exchange a product if we sent the wrong size or colour, for example. Please send an email to firstname.lastname@example.org within 48 hours of receiving the product if you wish to exchange it. We will process your exchange request once the returned item has been received and passed quality control.
The item to be exchanged must be returned in its original, unused condition with all tags, packaging, and receipts still attached. The returned item must not be broken, dirty, or altered in any way. We reserve the right to accept requests for returns, refunds, or exchanges only if the product is returned in its original condition or if the request is made after the deadline. We are not responsible for any loss or damage that occurs during the return shipping process.
Please contact our customer support team at email@example.com if you have any questions or concerns regarding our return and refund policy.